Frequently Asked Questions
Here you’ll find answers to the most frequently asked questions.
Appointments and Referrals
Do I need to make a formal referral?
It is preferred, but no. If in a hurry, just send me the essentials on our contact form. Alternatively you can upload a referral letter here, or send an email to natalie@kassai.co.uk.
How fast can my patient see you?
Within a week or two. Check the waiting time here. If it is more urgent, please call Natalie on 01534 880030
Do you do hernias and gallbladders too?
Yes. I am a General Surgeon as well as Colorectal. Laparoscopic and open hernia repairs as well as Laparoscopic Cholecystectomy are part of my routine practice.
Are your results bechmarked?
Yes. My practice is measured against published Colorectal data from the ACPGBI. We are better than the average in all measured outcome. We are in the top 3% in the procedures performed per person per year indicator.
Private Insurance or Self Funded appointments
Does my patient need authorisation from the Insurance Company before seeing you?
Yes, Insurance companies usually need to know in advance. They will give an authorisation number that Natalie needs to know. However I can see the patient sooner but they need to let Natalie know about it after.
Can my patient come and see you as a self-funding patient?
Of course. Please let Natalie know about it at the time of the booking.
How much does a consultation cost?
First consultation is £250. Follow up consultation is £200. Remote consultations (like over the phone) £175.
How much will the investigation or treatment cost?
It varies greatly. If we proceed with any investigation and/or treatment and the patient is self funding, Natalie will always give a quote first. It they are insured, the Insurance Company covers to costs. However companies like BUPA may not cover all the treatment costs, leaving the patients with a shortfall.
Operations & Recovery
Where do you do your surgeries?
In Jersey General Hospital. Depending on the procedure, the patient will be directed to Sorel Ward, the Day Surgery Unit or the Endoscopy Suit at Aubin Ward
How long will my patient need to stay off work after the procedure?
It depends. Diagnostic procedures like gastroscopy and colonoscopy only require one day off, but only if they have sedation. Surgical procedures will require 3-5-10 days or 3-4 weeks depending on the complexity of the intervention. It will be part of our discussion when preparing.
Will you give a Sick Note at discharge?
Yes. Those who need to stay off work will be provided with an initial Sick Note. I can however only give out a note for no more than one month.
Can you give the patients a prescription?
Yes, but from the Private Practice It can only be a Private Prescription. As Insurance Companies do not pay for them, the patients will have to pay for it themselves.
What should I do if my patient has a problem after surgery?
If it is urgent, life threatening, please send them to A&E. If less so, pls call Natalie on 01534 880030 or email on natalie@kassai.co.uk. Alternatively, use the contact form here.